IESCO establishes one-window operation centres

ISLAMABAD: The Islamabad Electric Supply Company (IESCO) has established one window operation centres in its region to address the complaints of the customers.In this context, necessary directives have been issued to all the departments concerned of the IESCO and strict action would be taken against the officials in case of any negligence. The IESCO officials said this in a press statement issued on Wednesday. According to reports, the one window operation centres have been established in all the customer services offices, sub-divisions and circles so that the customer complaints like the correction of the electricity bills and any other compliant could be redressed.It is pertinent to mention here that the IESCO CEO further instructed the IESCO officials to redress the customer complaints in good manner and no laxity would be tolerated under this context. The IESCO appeals its valuable customers to contact the nearest offices for any compliant. In case of any compliant unattended by the IESCO officials, they should contact the customer services cell DG at no 0331-5210365 and landline no 051-9252915, and customer services and marketing Manager Waheed Akram at cell no 0331-5210351.

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