RAWALPINDI: The District Consumer Protection Council (DCPC) on Monday challaned four sweet shops and bakeries operating in the Kashmiri Bazaar for not mentioning the manufacture and expiry dates on their products.
The challan tickets were issued under the Punjab Consumer Protection Act (PCPA) that bounds shopkeepers to mention the price, quantity, ingredients and the expiry date on every product to ensure fair play.
Issuing the penalty tickets, the DCPC directed the shop owners to appear before Assistant Commissioner Quratulain for further proceedings.
According to sources in the council, the Punjab government has set up the DCPCs and consumer courts in eleven districts of the province to protect consumer rights.
These institutions are operating under the PCPA-2005 in Lahore, Gujranwala, Sahiwal, Dera Ghazi Khan, Sargodha, Gujrat, Sialkot, Multan, Bahawalpur, Faisalabad and Rawalpindi, where instant and free relief is given to the complainants.
They underlined the need for creating awareness among consumers about their rights and making them familiar with the procedure of filing complaints against companies manufacturing different products, shopkeepers and organisations.
DCPC officials advised consumers to always check the manufacturing and expiry dates, besides going through the ingredients, components and instructions on the products before buying them.
Buyers should insist the sellers to show them the rate list of their products, they said, adding that consumers should always get a receipt of the purchased products and hired services.
They said that in case of any violation, the consumers should file a complaint with their respective district coordination officer. If violation of any provision of the act was found, shoppers should file claims in the consumer court by adopting the set procedure, they said.
Commenting on the process to filing complaints, the officials said the set procedure was to serve a 15-day legal notice on a plain paper to the provider of defective product(s) or faulty service(s), as the case may be, stating therein to redress the damage suffered by the consumer due to defective product(s) or faulty service(s).
It must be warned in the notice to pay damages within 15 days, else the consumer can file a claim for damages in the consumer court.
They said that a legal notice should be served through acknowledgement and if the matter was not resolved through the legal notice, the consumer could file a claim for damages within fifteen days. Claim can be filed by the consumer himself or through a lawyer.
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