ISLAMABAD: Police are all set to launch ‘Mobile Facilitation System’ for registration and monitoring of complaints with an aim to enhance liaison with the public by resolving their problems immediately and win their confidence.
This system will be launched soon as a memorandum of understanding (MoU) between the Islamabad police and a cellular company was signed at the Shalimar Police Station, where police officials were also given initial orientation about it.
AIG (Operations) Sultan Azam Temuri, Islamabad SSP Muhammad Rizwan, SP (City) Mustansar Feroze, SP (Sadar) Jameel Ahmed Hashmi, and senior police officials were present at this orientation ceremony.
SSP Rizwan also gave a detailed presentation about the functioning and effectiveness of the system.
A specific ‘helpline’ will be given to the public for registration of their complaints.
The complainants may also visit the police station where reception officers at the reporting room will listen to their complaints and note down all particulars, including their cell numbers.
They will receive a message and a call on their mobile phones from the ‘helpline’ and police officials of the relevant police station will resolve their problems on a priority basis, besides remaining in contact with them for continuous follow-up.
The entire record of complaints will be maintained through a server, and the database will be preserved. The SSP will himself review the progress on each complaint and sluggish attitude towards resolving public problems will be curbed.
AIG (Operations) Sultan Azam Temuri said this complaint system was being launched by the Islamabad police with an aim to deliver better services to the people. “The capital police are striving towards excellence and will become a model force for other police departments after the launch of this system,” he added.
Temuri said the Islamabad police were a pioneer force to introduce this technology and hoped this system would be successfully scaled out in other districts after Islamabad to ensure effective policing and making police officials more responsible towards resolving public problems.
Following the directives of Islamabad Inspector General Sikandar Hayat to ensure better use of latest technology in policing affairs, the Islamabad police decided to introduce this mobile and software based logging service, which includes registration and monitoring of complaint resolution.
SSP Rizwan said that the use of modern technology was being ensured in policing affairs to give better output. He said that the Islamabad police would be made more responsive through introduction of this strictly supervised tool and hoped for further effective policing in the future.
He said the technology-based initiative had been taken to make police officials more responsive, accountable and devoted to serve public.
He said that the sluggish attitude in resolving public complaints would not be tolerated at all and those involved in dereliction of duties would have to be answerable.
This complaint registration, redressal and monitoring system will reportedly end inconvenience to the citizens in lodging their problems at the police stations. It will also assist in monitoring the performance of policemen and help regain the trust of complainants in police. The SSP said that the registration of false complaints would be strictly prohibited and those involved in such affair would be dealt with strictly.
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